Dive deep into the art of effective communication with our comprehensive video playlist on the Five Conversation Styles©.
Whether you're a seasoned communicator, recently attended our training or just starting to navigate the world of effective conversations, this ‘on-the-go’ playlist is your gateway to mastering the dynamics of dialogue.
Playlist
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1. Playlist Introduction (2:29)
2. The Five Conversation Styles© Framework (6:16)
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Planning your Approach (1:25)
Developing a Dynamic Mindset (1:36)
Getting Comfortable with the Uncomfortable (2:35)
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Introduction to CHALLENGE Style (2:44)
HOW TO
✅ Just Say It (0:51)
✅ Challenge Courageously (0:31)
✅ Provide Firm and Honest Views (1:07)
✅ Manage Conflict (0:44)
HOW NOT TO
❌ Emotions Not Controlled (0:26)
❌ Allows Them To Talk Too Much (0:37)
❌ Feedback is Vague (0:42)
❌ Lacks Courage to State Feedback Clearly (0:37)
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Introduction to REVIEW Style (2:36)
HOW TO
✅ Give Positive Feedback (1:38)
✅ Give Constructive Feedback (0:38)
✅ State Impact (0:56)
✅ Agree Actions (1:19)
HOW NOT TO
❌ Feedback Becomes Demotivating (0:30)
❌ Too Much Tell and Talk (0:35)
❌ Feedback is a Surprise and Untimely (0:33)
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Introduction to COACH Style (2:44)
HOW TO
✅ Ask Great Questions (1:12)
✅ Listen Actively (0:55)
✅ Be Curious (1:14)
✅ Establish a Supportive Climate (0:55)
HOW NOT TO
❌ Inappropriate Environment and Distracted (0:29)
❌ Solutionises Using Leading Questions (0:21)
❌ Is Critical and Dominates the Conversation (0:36)
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Introduction to CLARIFY Style (1:50)
HOW TO
✅ Identify the Gap (0:40)
✅ Test Assumptions (0:58)
✅ Gain a Common Understanding of Goals (1:08)
✅ Agree Accountabilities (0:57)
HOW NOT TO
❌ Vague Setting of Tasks (0:24)
❌ Making Assumptions (0:28)
❌ Too Much Tell and Talk (0:39)
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Introduction to LEAD Style (2:44)
HOW TO
✅ Communicate a Clear Vision (0:54)
✅ Focus on the Positives (0:54)
✅ Show Determination (0:50)
✅ Inspire Action (0:53)
HOW NOT TO
❌ Is Negative, Punitive and Focuses on Past Failings (0:33)
❌ Allows the Audience to Take Over and Loses Gravitas (0:27)
❌ Lacks Inspirational Tone, Energy and Language (0:46)
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A total of 46 video clips including:
Concise insights presented by Jeff Benveniste on planning your approach, developing a dynamic mindset and getting comfortable with uncomfortable.
Introductions on WHEN and HOW to use each style.
36 quick-view skill clips, all under 90 seconds each with ‘How-to’ clips demonstrating good behaviour for each style and ‘How-not-to’ clips illustrating common pitfalls.
Downloadable support materials, including access to our Five Conversation Styles© framework, guide, and toolkit to reinforce your learning.
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By the end of this series, you'll gain invaluable skills and insights, including:
Gaining a deeper understanding of each style and how they look ‘live’.
Learning the advantages of using each style in different situations, to get the outcome you want.
Mastering the specific verbal and non-verbal behaviours of each style, to maximise impact.
Gain practical strategies and actionable tips on how to leverage each conversation style.
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Three-year licence options for:
Individual: To support their specific personal development needs.
Group: Can be purchased standalone or as part of one of our blended programmes.
Company: Easily load the playlist onto your company's LMS for seamless access by all employees.
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Tailored licenses available for larger organisations.
Videos are refreshed every three years to ensure up-to-date content.
Enjoy a 25% discount on renewing your license after three years.
Preview clips are available before committing to a license.
