The five conversation standards
High performance cultures depend on two significant factors: Trust and Dynamic Conversations. We hone in on these areas and identify the operational and cultural gaps that stop organisations from being effective. Our research shows that, at every level, deliberately practicing and developing conversation skills raises both productivity and engagement.
We have developed our five conversation standards based on our deep behavioural knowledge. They enable us to benchmark and profile perception of specific behaviours against global standards. We can then focus on developing the appropriate conversational skills for each individual, so they achieve the outcomes they want in any situation.